Refund & cancellation policy
1. No Refund Policy
Due to the nature of digital products, all sales are final, and we do not offer refunds, exchanges, or cancellations once an order is completed. Please ensure you review the product details before purchasing.
2. Exceptions
We may offer a refund or replacement under the following circumstances:
Duplicate Purchase: If you accidentally purchase the same product twice, contact us within 48 hours with proof of both transactions.
Technical Issues: If you are unable to access your purchased digital product due to a technical error on our end, we will assist you in resolving the issue. If the issue cannot be fixed, we may offer a refund at our discretion.
3. How to Request Support
If you experience issues, contact us at coucoufrench.net@gmail.com with your order details. We will review your request and respond within 3-5 business days.